The Office of the Procurement Ombudsman (OPO) helps suppliers who are experiencing issues in supplying goods and services to the Federal Government.
Contact the OPO if:
- You are experiencing difficulty with the administration of your contract regardless of dollar value
- You have concerns regarding the award of contracts below $25,000 (for goods) and $100,000 (for services).
What will the OPO do?
- Look into these types of issues in an unbiased, timely and independent manner.
- Ask for your permission before contacting the department with which you are having issues; and
- In certain circumstances, OPO can recommend departments pay you compensation - both for lost profit and the cost of submitting your bid.
OPO facilitates contract disputes both informally and through an Alternative Dispute Resolution (ADR) service that is:
- Available to you at no cost;
- Voluntary and at mutual consent of both parties to the contract;
- Confidential and without prejudice.
Note: OPO does not have the authority to impose a settlement or resolution, but will help you and the government department reach a mutually satisfactory solution (that is confidential and legally binding).
If you would like more information or need to discuss a contract issue, you can contact the OPO :
340 Albert St., 11th Floor,
Ottawa, Ontario K1R 7Y6
- By phone: toll-free number 1-866-734-5169