“Card Not Present” fraud is on the rise. Is your company protected?

1. Know the warning signs and train your staff so everyone is watching for the red flags. Common signals include:

• Orders are larger than what is normal for your business.
• A buyer wants multiple orders of the same product, especially big ticket items. 
• A repeat customer’s order differs substantially from previous purchases.
• The customer demands rush delivery. 
• One credit card is used for many different shipping addresses. 
• The billing address doesn’t match the shipping address. 
• The customer wants extra funds to be sent to a third party shipper.
• One online order from a single IP address is using different names, addresses and credit cards. 
• The internet address is from a free email service. 
• Name of buyer and card holder don’t match.

2. Make specific steps part of every card not present sale, including:

• Set a policy that all card not present transactions must be approved by yourself or a senior employee.
• Call the customer back to verify the transaction before delivering the goods or providing the service.
• If the buyer comes to pick up the purchase, request the credit card upon their arrival so you can complete the transaction with chip and PIN before releasing the goods.
• Use verification services such as Address Verification and Card Validation Code of the credit card network companies (Mastercard and Visa).
• Contact your credit card processor and ensure security measures are established.

3. Anytime your company is a victim of fraud, take time to report it. Contact these authorities

• Canadian Anti-Fraud Centre: Call 1-888-495-8504 or report online.
• Local police in your area.
• The RCMP.